1. If you cancel or reschedule
| 7 days or more | Choose a full refund of the affected service or one free reschedule, subject to availability. |
|---|---|
| 48 hours to 7 days | Choose one reschedule, subject to availability, or a 50% refund of the affected service. |
| Less than 48 hours | The affected service is non-refundable. We will still try to help with a change when availability allows. |
| No-show | No refund or credit is available. |
The notice period is measured from the scheduled local start time in Dakhla. If a specific booking has different cancellation conditions, we will show them clearly before payment.
2. Late arrival
Please contact us as soon as possible. A late arrival may shorten the session so later customers are not delayed. The full booked price remains payable. If the delay makes safe delivery impossible, it may be treated as a late cancellation.
3. Weather, water and safety decisions
RYDEWIND decides whether conditions are suitable and safe for the booked activity. If we cancel or shorten a service because of unsuitable conditions, instructor availability, equipment failure or another operational safety issue, you can choose a reasonable reschedule, credit, or refund for the part we could not deliver.
A customer’s decision not to attend while RYDEWIND confirms the activity can safely operate follows the customer cancellation timetable above.
4. Multi-session packages and third-party bookings
Completed lessons or rental periods are not refundable. For an unused part of a package, the notice rules above apply to each scheduled session. If a discounted package is partly used and then cancelled, delivered sessions may be recalculated at their normal individual rate before any refund is determined.
Accommodation, transport and services supplied by third parties may have separate cancellation deadlines. We will disclose those conditions before confirmation, and those provider terms apply to the relevant service.
5. How to request a cancellation
Email contact@rydewind.com or use our Contact page and provide the booking name, service, date and your preferred resolution. A cancellation is effective when RYDEWIND acknowledges it in writing.
Approved refunds are sent to the original payment method where possible. We aim to initiate them promptly; banks and payment providers may then need approximately 5–10 business days to display the funds.
Nothing in this policy limits cancellation or refund rights that cannot be excluded under applicable consumer law.