1. Who we are
RYDEWIND provides watersports lessons, equipment rental and related trip services in Dakhla, Morocco. For questions or requests about your personal information, email contact@rydewind.com or use our Contact page.
2. Information we collect
- Contact and booking information: your name, email address, telephone number, travel dates, ability level, preferred service and other details you provide.
- Communications: messages and call details when you contact us through the website, telephone or WhatsApp.
- Payment and transaction information: booking status, amount and payment reference. A payment provider may process your card details; we do not need to store full card details.
- Technical information: IP address, browser, device, pages visited, referring page and approximate location derived from your connection.
- Cookie and advertising information: consent choices and, when enabled, analytics or advertising events such as a page visit, enquiry or booking conversion.
3. How and why we use information
We use information to answer enquiries, recommend a suitable service, arrange and deliver bookings, take payment, provide safety-related communication, support customers, keep business records, secure and improve the website, measure advertising and comply with law.
Where European data-protection law applies, our legal bases are taking steps requested before a contract and performing a contract, consent, compliance with legal obligations, and our legitimate interests in operating, securing and improving the business. You may withdraw consent at any time without affecting earlier lawful processing.
4. When information is shared
We may share only the information needed with providers that support website hosting, communications, payments, analytics, advertising, booking delivery or professional advice. We may also disclose information where the law requires it or to protect customers, RYDEWIND or others.
We do not sell personal information. If Google analytics or advertising services are enabled with your required consent, Google may receive device and interaction data. Learn how Google uses data from sites and apps that use its services.
International transfers
Some service providers may process information outside your country. Where required, we use appropriate contractual or legal safeguards for those transfers.
5. Retention and security
We keep information only as long as needed for the purposes above, including booking support, accounting, disputes and legal obligations. Retention periods vary by record type. We use reasonable technical and organisational safeguards, but no online system can guarantee absolute security.
6. Your choices and rights
Depending on where you live, you may ask to access, correct, delete, restrict or receive a copy of your information, or object to certain uses. You can withdraw marketing consent and change eligible cookie choices. We may need to verify your identity before completing a request. You may also complain to the data-protection authority where you live.
Our services are not directed to children who book independently. A parent or legal guardian must arrange services and provide any information needed for a minor.
7. Contact and updates
Send privacy requests to contact@rydewind.com or through our Contact page, and identify the request as a privacy matter. Our service location is Dakhla, Morocco. We may update this policy when our services, providers or legal duties change. The effective date above shows the latest revision.
For details about website storage technologies, see our Cookie Policy.